Refund policy

EFFECTS OF CANCELLATION AND REFUNDS PROCEDURE

If you cancel a contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you which may soil or wear down the goods.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly requested a different payment method for the refund. Please note, we will not post cash to you.

 

CHANGING OR MODIFYING YOUR ORDER

Essentially, the same conditions apply to those stated above for cancellations. But sometimes, people mistype information when configuring their product text. If you spot an error AFTER sending your order, immediately contact us via email phone(sales@tsl-engraving.co.uk) or telephone us on 07863251494 - as we are usually able to correct mistakes before production begins.